Frequently asked questions for first year UP Students

Going to university for the first time means that you have lots of questions. Additionally, the COVID-19 pandemic has impacted the way we are teaching and learning at the University of Pretoria. If you have uncertainties about COVID-19 and the new adventure that awaits you, the frequently asked questions (FAQs) with answers below are for you.



If the current lockdown level remains in effect, classes will commence online from Monday, 15 March. Any changes will be communicated to you via email, so please ensure your contact information is correct.

The Academic Orientation Week programme for first-year students will be fully online, but students who have no access to appropriate technology may access their campus, where tutors in the computer laboratories will assist them in completing the online orientation.

Welcome Day will take place fully online and will be hosted on the UP Virtual Campus platform. A link will be sent with your invitation to the event

The Academic Orientation Week programme for first-year students will be fully online, but students who have no access to appropriate technology may access their campus, where tutors in the computer laboratories will assist you in completing the online orientation. Because of the reduced number of students on our campuses, we will still be able to ensure social distancing during orientation.

UP has also developed an online Pre-Orientation Module for all provisionally admitted first-year students. The module will include a course that will train you in computer literacy and introduce you to the learning management system used at UP, known as ClickUP.

First-year students with no prior exposure to technology and technological tools will, upon registration, be provided with the option to physically access UP computer laboratories, where they will receive hands-on guidance in completing the ClickUP Pre-Orientation Module from well-trained tutors, before the institution-wide Academic Orientation Week kicks off.

First-year students who are not familiar with transitioning to a hybrid (online and face-to-face) teaching and learning environment will be able to use their phones to engage in the pre-orientation programme. They will be guided on how to access and use the tools they will encounter in ClickUP. The technology section of the programme is developmental in nature, with beginner, intermediate and advanced levels. For more information on orientation, please visit for updates.

If you are a first-year UP student, attending the online Academic Orientation Week is a critical success factor in attaining your educational goals. The Academic Orientation Week programme starts with the Pre-Orientation Online Module, which can be completed using your smartphone from 15 February. Find out more about the programme here:



The official TuksRes Welcoming and Orientation Week runs from 1 to 7 March 2021. During this week, we will make sure that all our students are equipped with what they need to make a success of their first year at the University of Pretoria, academically and also as a student in a new environment.

Only first-year students who have received confirmation from the Department of Residence Affairs and Accommodation that they have been allocated a room in a UP residence will be allowed in residences, from 27 February 2021.

For accommodation enquiries please email:

For accommodation enquiries please email:

For accommodation enquiries please email:

For accommodation enquiries please email:



The details of the academic programme and calendar can be viewed here.

Conditionally admitted students can check their admission status in the Student Centre section of the UP Portal from 1 March. You can find the portal here.

If your status has changed to ‘Admitted’ you can proceed to the online registration portal.

You can register online through your student portal between 1 and 9 March 2021. Please register as soon as possible and contact the online registration help desk at 012-420-5347 or send an email to [email protected] if you have any queries. Please be patient when submitting a query. Our staff will respond within 72 hours.

  • Registration for the 2021 academic year will be fully online.
  • Students will receive student cards on a needs basis.
  • First-year students who need a physical student card will be able to use the UP Student Centre booking system in the UP Portal to book an appointment to collect one. Once their booking is confirmed they will be invited to the Hillcrest Campus to collect their student card from 15 March 2021.

Once you have registered, you will be able to activate your Gmail account on the UP Portal by navigating to the TUKS GOOGLE Portlet. Click on this link to set up your UP Gmail account

Students who have forfeited their admission and those who have been admitted will be able to change to programmes that still have space. This option is available on your UP Student Centre under Admissions, and only until all places have been filled.



Please visit the NSFAS website, click on MyNSFAS Account and log in using your ID and the password you created when setting up your profile. You will then be able to track your application.

NSFAS indicated in February that they will not fund bridging courses for First Time Entrant (FTEN) students. This does not apply to students who started their studies in previous years.

NSFAS indicated that they will not fund BEd (FTEN) students, as well as BCur programmes.



Regular updates are posted on the UP website as well as official social media platforms. Here are links to the official sites:

University of Pretoria website

University of Pretoria Coronavirus Updates page

University of Pretoria Facebook

University of Pretoria Twitter

University of Pretoria Instagram

University of Pretoria LinkedIn



Study fees invoices can be requested only after your registration has been finalised. Click on for more information.



The University is no longer accepting new applications. Applications for 2022 open 1 May 2021.

Published by Mulamuleli Lumadi

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To contact the University during the COVID-19 lockdown, please send an email to [email protected]

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